Frequently Asked Questions

La Mercanti USA brings authentic Italian design to North America. We partner directly with Italy's most prestigious furniture manufacturers—brands showcased at Salone del Mobile Milano—offering curated collections for executives, professionals, and design firms who demand excellence.

Yes. We are authorized distributors for every brand we represent. Each piece is manufactured in Italy, ships with original documentation, and carries the full manufacturer warranty.

Some items are available for immediate online purchase through our website. For custom configurations, volume orders, or project quotes, contact us directly—we'll respond within 24 business hours with pricing, lead times, and customization options.

Our quotes are fully landed: product, ocean freight, customs duties, insurance, and delivery to your location in the USA or Canada. No hidden fees, no surprise charges at delivery.

Most items offer extensive customization: dimensions, wood species, leather types, lacquer colors, metal finishes. We guide you through available options and provide samples before you commit.

We accept wire transfers, major credit cards, and corporate purchase orders for qualified accounts. Payment terms are detailed in your quote.

Made-to-order and customized items are final sale—no returns or cancellations once production begins. For select in-stock items purchased online, we accept returns of unopened merchandise in original packaging within 14 days of delivery; a 25% restocking fee applies and return shipping is the buyer's responsibility. Defective or damaged items are replaced or refunded at no charge. See our Return Policy for complete details.

We deliver throughout the United States and Canada. Whether your project is in New York, Miami, Los Angeles, Toronto, or Vancouver—we bring Italian design to your door.

Standard production is 8–12 weeks, plus 4–6 weeks for ocean shipping. Stock items and online purchases ship faster. We provide tracking updates throughout and can expedite for urgent projects when possible.

Yes. We coordinate professional delivery and installation throughout the USA and Canada. For complex projects, we manage phased deliveries to align with your construction schedule.

All shipments are fully insured. Inspect your order upon delivery and note any damage on the delivery document. Report issues within 7 days (2 days for private customers) with photos to info@lamercanti.us. We handle claims directly and arrange repair or replacement at no cost to you. See our Shipping Policy for complete details.

Absolutely. We offer trade pricing, technical drawings, finish samples, and dedicated project coordination. Many A&D firms rely on us for specification support and client presentations.

Executive offices, law firms, medical practices, corporate headquarters, hospitality, and high-end residential. From a single statement desk to complete floor fit-outs—we scale to your needs.

We operate online, which allows us to offer competitive pricing. We provide physical samples, detailed specifications, and photo-realistic renderings so you can evaluate every detail before ordering.