Frequently asked questions

La Mercanti USA exists to make original Italian design accessible. Imagine the best of the Salone del Mobile Milano, right at your fingertips. Every piece is carefully selected – you get direct access to the crème de la crème of Italian design without leaving your desk.

Curated Italian Masterpieces: only the best from Italy’s most prestigious brands.
Effortless Global Service: shipping, customs, installation – we handle everything.
Guided Expertise: expert advice from start to finish.
Design with Integrity: sustainable and responsible brands.
Contact us at +1 855 335 8079 with any questions.

Yes. We are official partners of every brand we sell. Everything is original, made in Italy, with full warranty and documentation.

We ship throughout the USA and worldwide. Whether your project is in New York, Miami, LA or Dubai – we deliver Italian design to your door.

Yes. Our quotes include all shipping and import fees. You won’t face surprise charges.

Yes. We provide a detailed quote including delivery, insurance, and installation where required.

Absolutely. Most of our brands offer extensive customization: wood species, leather color, lacquer finish, dimensions. We help you configure the ideal piece for your needs.

Email us or use our contact form. We’ll ask a few details (products, quantity, location) and send a tailored quote including shipping and lead time.

Yes. We help you choose the right pieces, finishes, and layouts. We also provide 2D drawings and 3D visualizations where available. Just ask.

Yes, we regularly collaborate with design professionals. We offer dedicated trade pricing, technical documentation, and logistics coordination for complex projects.

We serve corporate offices, law firms, banks, hospitality, retail, luxury residences and more. Anywhere premium Italian furniture is needed – we deliver.

Yes. We can provide leather swatches, wood samples, or finish cards directly from the manufacturer so you can feel confident in your selection.

Standard delivery is 6–8 weeks. For custom or made-to-order pieces, it can take slightly longer. We’ll keep you informed every step of the way.

We accept wire transfers, major credit cards, and verified business payments. Full details are provided in your quote.

We’re 100% online, but we send swatches, samples, and detailed drawings for your approval before ordering. No surprises.

Yes. You’ll receive production updates, shipping info, and delivery tracking as soon as your furniture leaves the factory.

Yes. We coordinate professional installation in most US locations. Let us know in advance and we’ll include setup in your quote.

All shipments are insured. If damage occurs, we manage claims and replacement at no cost to you. We’ve got you covered.

No. Our quotes include all customs duties and fees. You won’t receive surprise bills.

Yes. All products are covered by official manufacturer warranties (typically 2 years, some up to 5). We’re here to help in case of issues.

Send us a message! Tell us what you’re looking for and we’ll reply with ideas, prices, and timelines. Easy.