Frequently asked questions

We furnish offices, professional practices and contract spaces with Italian design. We don't manufacture: we select. We buy directly from the Italian manufacturers through their official channels, then handle everything else — specification, space planning, export logistics, customs, delivery and installation, and support long after the crates are gone.

Because we don't own a factory, we have no reason to talk you into a product we make. If the right answer for your boardroom is a table from one house and seating from another, that's what we'll tell you.

Yes, and it's a fair question: in design furniture the gray market is real. Every piece is new, bought through the manufacturer's official channels, and comes with the manufacturer's own documentation. No replicas, no refurbished stock, no parallel imports.

Almost everything. A handful of lines come from manufacturers outside Italy that we carry because, in their category, they're simply the world reference. The country of manufacture is stated on every product page.

We operate online, which is a large part of why our landed prices work the way they do. What we do instead is more useful for most projects: physical finish samples shipped to you, full specification sheets, and photo-realistic renderings of your space with the actual pieces in it.

For significant projects and for design firms, we can also arrange a visit to the manufacturer's showroom and factory in Italy. Seeing how a shell is formed or a hide is cut changes how you specify — and it settles in an afternoon what email threads argue about for weeks. These take planning: they're working factories, not open showrooms.

Two ways. Items marked as available for direct purchase can be ordered from their product page with immediate payment. For custom configurations, volume, and full projects, use the quote request on the product page: we'll come back with a proposal, and the order is formalized with a signed proforma.

Our quotes are fully landed: product, export crating, freight, insurance, US customs clearance and duties, and delivery to your address. No customs broker calling you for money, no surprise invoice when the truck arrives.

Prices exclude applicable sales tax, which is calculated at checkout where required.

Usually. Most collections offer a range of wood species, leathers, fabrics, laminates and lacquer colors, all shown on the product page. Several lines can also be built to dimensions outside the catalog, quoted case by case because they need dedicated tooling.

Worth knowing before you order: pieces built to your dimensions cannot be returned. They're made for you alone, and the factory won't take them back.

Yes, and on any significant order we recommend it. Wood, leather and textiles vary naturally from batch to batch; a physical sample on your desk, in your light, tells you more than any photograph.

Yes, and it's a large part of what we do. For design firms we provide technical drawings and project files, finish samples, specification sheets and manufacturer certifications for the spec book, and we coordinate delivery and installation with your construction schedule. Trade terms are set per project: send us a floor plan and a budget range.

Executive offices, law firms, medical practices, corporate headquarters, hospitality, and residential studies. From a single desk to a full floor.

Items bought directly from the site are paid by card through Stripe, and the price shown is the price you pay. For orders on a proforma we accept ACH transfer and wire — neither carries a fee — as well as check and corporate purchase orders. Card payments on proforma orders carry a 3% processing fee, which is stated on the proforma.

Each item shows its own production time on its product page, because it depends on the manufacturer and the finish: from in-stock to roughly eight weeks. Add transit: four to six weeks by ocean freight, or about one week by air where the piece and the budget justify it.

Two things that genuinely move dates: Italian factories close for most of August, and the year-end holidays slow customs. We plan around both and tell you before you order, not after.

Details in Shipping & Delivery.

Yes — within 5 days of order confirmation, at no cost, for any reason. After that it depends on how far the order has moved, and we'll tell you exactly where it stands before any amount is withheld. Full terms in Returns & Cancellations.

Made-to-order and custom pieces are final sale: they're produced for your order and the factory doesn't take them back. In-stock items bought online can be returned within 14 days under the conditions in Returns & Cancellations. Damaged or non-conforming goods are always our problem, not yours.

All 50 states and every Canadian province. Remote areas, islands and buildings with restricted access are quoted separately — tell us before you order rather than when the truck is outside.

Yes. White-glove covers unloading, inside delivery, uncrating and debris removal. Assembly and professional installation are separate services, coordinated with certified installers across the US and Canada, with a certificate of insurance where your building requires one. Phased delivery for multi-stage projects is routine for us.

Inspect the crates before you sign, and note any visible damage on the delivery receipt — that note is what lets us open the insurance claim. Then send us photographs within 7 days.

From there it's ours: we file the claim, arrange repair or replacement, and you deal with neither the carrier nor the factory.

Each piece carries the warranty of the manufacturer that built it. Duration and coverage vary by brand and are stated on the product page and in the manufacturer's documentation, which we can send you before you buy. We handle the claim on your behalf: you don't call Italy.

Usually, yes. If the manufacturer still makes the component, we can get it. It's one of the practical reasons to buy structured brands rather than anonymous product.

A person, not a queue. Email info@lamercanti.us or call +1 855 335 8079. One business day, always.