Frequently asked questions



Who is LaMercanti USA?
La Mercanti USA exists to make original Italian design accessible.
After launching our online store in 1997 to provide an avenue for selling authentic Italian furnishings online, La Mercanti became a recognized name for providing consumers in USA access to Italian brands representing original and authentic design, which would be difficult to find in traditional showrooms.

Why should I buy from La Mercanti USA?
Better Office, Greater Succes. Besides having an available archive of the best Italian proposals difficult to find in traditional showrooms, La Mercanti offers also a professional service on stream about the plan of the spaces, the advice in the choice of the best product, and the service after-sale quick and careful. Our staff is knowledgeable and dedicated to assisting you in every way possible. Please call our web team at +39.0735.753833 with any questions.

Our clientele
If you are a residential client seeking a piece for your home or office, or an interior designer or contract client, La Mercanti's Italian collection includes a range of products suitable for office or residential projects of any size.

Is it cheaper to buy from La Mercanti USA?
With La Mercanti USA you are buying directly from Italy, at affordable prices. The straight and historic relationship with the Italian best manufacturers (approximately 95 companies represented) allow us to offer great sales conditions too.

How much does it cost?
Find the “price list indications” examples on each range, below on the left side. We published some quotations of standard compositions from manufacturer's price list. This can help you to have a general idea of the price level about the range you are viewing.

Are prices in Euro or in US dollars?
All prices indicated in the website are in US Dollars. La Mercanti USA strives to keep our pricing competitive. We reserve the right to change our posted prices without notice due to such events as fluctuating Euro exchange rates and price increases from our Italian suppliers.

Which discount do you apply to list prices?
Discounts vary from 10% to even 40% off the list price, according to the range and quantity requested. Contact us for a customized quotation or for further discount.

Does your price include delivery and installation costs?
No, all prices indicated in the website refer to the only product, and all the service costs are excluded: delivery to your address, wooden crate packing and moving/installation costs will be calculated in a tailored quotation as per your information.

I must furnish some spaces and I need a project.
If you need a project call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.us Send us a plan of the spaces to furnish and any kind of instructions about your aims and needs.

Are your products authentic?
Yes, all of the products on lamercanti.us are authentic, guaranteed by direct and well-established relationships with designers and Italian manufacturers. We view knock-offs products as illegal. The products displayed on lamercanti.us are all absolutely new.

Who should I contact to have some advices about the choice of products?
While you are browsing, to be supported about the choice call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.us.

Are color samples available?
Yes! In many cases we are able to offer colour samples and fabric swatches free of charge, after your order confirmation. If you need colour samples and fabric swatches before your order confirmation, we charge 80 USD for the shipment; then, we will refund this cost as soon as the order is placed.

Finishes and fabrics: I need a different colour from that shown on the colour sheet.
For personalized finishes, colours and covering, call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.us telling us which products do you want to customize.

Payment Methods
La Mercanti USA accepts the following payment methods: Credit Card, PayPal or Bank Transfer.
Once your credit is approved, we will ship your order.

From where do these items ship?
All items ship from our Italian warehouse or from partner warehouses and factories in Italy.

Do you ship all over the world?
Yes, we ship both in USA, Italy and abroad. Worldwide delivery.

INCOTERMS indications, to clearly communicate the tasks, costs, and risks associated with the transportation and delivery of goods:

EXW - Ex Works: Customer Own shipping.
CIP (only Europe): Carriage and Insurance Paid to your address.
CIF (SeaFreight): Cost, Insurance and Freight paid to port of destination.
DAT (SeaFreight or AirFreight): Cost, Insurance and Freight paid to terminal of destination
DDP (SeaFreight or AirFreight): Delivered to your address, Insurance, Freight and Duty paid. Delivery is curbside.

What is the estimated delivery time?
All items have specific production times: some items are in-stock and ship immediately, while others are made to order with lead-times of 2-12 weeks or more. Lead times are estimates only.
Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability.
Here's the calculation that La Mercanti applies:

Production Time + Transit Time = Delivery Time

Transit time can vary in order of the freight method (air freight or sea freight).

Is the transport of the product safe and guaranteed to final destination?
Yes, the shipping costs include insurance and wooden crate packing. La Mercanti works only with qualified carriers and ensures the cargo till its final destination.

How can I solve any problems about orders and shipments?
Call Simona at our customer service to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.us.

Do you offer White Glove delivery service?
We’re excited to offer White Glove delivery service in the USA. It includes the inside delivery, uncrate and trash removal.

Will you assemble my new furniture?
Yes, we offer furniture installation service too. Our network of highly qualified installation partners is extensively trained and has first-hand experience with installing many brands. They install all products according to manufacturer guidelines and specifications as well as instructions from La Mercanti.

The product arrived damaged… who covers the damage?
Our insurance covers damages during the transportation: it is critical that you inspect your order upon delivery. Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit.
If the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If you do receive a damaged product, please contact us straight away by emailing us with the details and photos of the item to info@lamercanti.us

La Mercanti USA reserves the right to refuse or issue a refund/replacement item in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear.

What is our return policy, can I return an item?
All our items are manufactured upon order and are not returnable.
Please note that we only sell brand new items that have been purchased directly from Italian manufacturers, and have passed their quality control.

Wood
Wood is a natural material. Each trunk has its own colour and structure. Differences in shade or gloss on our wood sample collection are no reason for claims. Since wood is a natural material, slight colour differences may be possible. Solidwood parts cannot always be manufactured in the same characteristic. If items are bought in different times, there may be colour and shade differences.

Colour Swatches on LaMercanti.us
As all computer screens differ in colour, contrast and brightness, we cannot guarantee that the colour shown on your computer screen will entirely match the colour of the product you are ordering. In many cases we are able to offer colour samples and fabric swatches free of charge.

Is it possible to visit your offices in Italy?
You're very welcome to visit our new showroom and our operating office in Via Pasubio, 10 in San Benedetto del Tronto. Call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.us to fix an appointment.